Privacy policy

Last Updated: 18 October 2026

At Sandip Mart ,our value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

Store Name: Sandip Mart
Website: [www.sandipmart.store]
Email Address: sg7444392@gmail.com

1. Information We Collect

We may collect the following information when you use our website or purchase products:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and other details you provide.
  • Order Information: Products purchased, order details, payment status, delivery information, and returns or refund requests.
  • Payment Information: Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.
  • Technical Information: IP address, browser type, device information, pages visited, and website usage data.
  • Communication Information: Information you provide when contacting us through email, WhatsApp, or other customer support channels.

We collect only information that is reasonably necessary for operating our store and providing our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders and arrange deliveries.
  • Accept and verify payments.
  • Provide order confirmations, shipping updates, and customer support.
  • Handle returns, refunds, cancellations, and complaints.
  • Improve our website, products, services, and shopping experience.
  • Detect fraud, unauthorised transactions, and security risks.
  • Comply with applicable Indian laws and legal obligations.
  •  Send promotional messages or offers where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and support shopping cart and checkout features.

Shopify and certain third-party services may also use cookies or similar technologies to provide their services.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

4. Sharing Information with Third-Party Services

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify: To host and operate our online store.
  • Payment Providers: To process payments securely.
  • Delivery and Logistics Partners: To ship and deliver your orders.
  • Suppliers and Fulfilment Partners: To fulfil orders, including dropshipping orders where applicable.
  • Analytics and Marketing Providers: To understand website performance and promote our products, subject to applicable consent requirements.
  • Legal and Government Authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties for their own independent marketing purposes.

Third-party services may process information according to their own privacy policies and terms. We encourage you to review those policies where appropriate.

5. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

6. Your Privacy Rights

Subject to applicable Indian law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent for processing where the processing is based on consent.
  • Opt out of promotional communications.
  • Raise a complaint or grievance about the handling of your personal information.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing your request.

Some information may need to be retained where required by law or for legitimate business purposes.

7. Children's Privacy

Our website is intended for general shopping by customers who are legally able to make purchases. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

8. External Links and Third-Party Websites

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of those external services.

Your use of third-party websites and services is governed by their own terms and privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Information and Grievances

If you have any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Sandip Mart
Email: sg7444392@gmail.com

WhatsApp: 9547112078

We will review and respond to privacy-related requests in accordance with applicable law.

11. Applicable Law

This Privacy Policy is intended to be governed by the laws applicable in India, including applicable data protection and consumer protection laws. Any disputes will be handled by the competent authorities or courts as determined under applicable law.

By using our website, you acknowledge that you have read this Privacy Policy.