Refund policy

Last Updated: October 18, 2026

At Sandip Mart, we value our customers and strive to provide quality household products, fashion items, cosmetics, and daily-use essentials. If you receive a product that is damaged, defective, incorrect, or significantly different from its description, we are here to help.

This policy applies to orders placed through our online store in India, including products fulfilled from our own inventory and through our dropshipping partners.

1. Return Eligibility

NO, returns or refunds, only replacements. Replacement conditions include receiving a damaged product, receiving the wrong product, or if the product is not working. In Replacement Documents are required : In boxing video & Out boxing Label image .In case of product is not working properly : In boxing video , Out boxing Label image and using Video .

2. Replacement Timeframe

Please submit your replacement request within [2 DAYS] of delivery.

Requests submitted after this period may not be accepted unless required by applicable law or approved by Sandip Mart under exceptional circumstances.

3. How to Request a Replacement

Please share the following details with us:

Your Order Number
Your Full Name
Your Registered Email Address or Phone Number
A Brief Description of the Issue
In boxing video & Out boxing Label image .In case of product is not working properly : In boxing video , Out boxing Label image and using Video .

Please report any delivery-related product issues within 48 hours of delivery.

4. Replacement Options

If you receive a damaged, defective, or incorrect product, contact us within [2 DAYS]. Depending on the circumstances, we may offer a replacement or another appropriate resolution.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered:

Contact us within [2 DAYS] of delivery.
Provide your order number and supporting photographs or video.
Keep the product and its packaging until we provide further instructions.

After verification, Sandip Mart will arrange an appropriate resolution, such as a replacement in accordance with this policy and applicable law.

6. Order Cancellations

You may request cancellation before your order is Confirmed for shipment. Once an order has been confirmed cancellation may not be possible, and the applicable return procedure may apply.

If Sandip Mart cancels an order because the product is unavailable or cannot be fulfilled, any payment received will be refunded as applicable.