Terms of service

Last Updated: 18 October 2026

1. Introduction

Welcome to Sandip Mart. These Terms of Service govern your access to and use of our website, online store, and related services operated through Shopify.

Sandip Mart sells household products, fashion items, cosmetics, and daily-use products to customers in India. We may fulfil orders using our own inventory or through third-party suppliers and dropshipping partners.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please discontinue using our website.

2. Account Terms

You must provide accurate and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not use our website for unlawful purposes, fraudulent transactions, or activities that interfere with the operation or security of our store.

We reserve the right to restrict or suspend access where reasonably necessary to address fraud, security risks, or violations of these terms, subject to applicable law.

3. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

Prices, offers, and product availability may change without prior notice. Any change will not affect an order that has already been accepted, except where correction or other action is legally permitted.

Applicable taxes, shipping charges, and other additional charges, if any, will be displayed before you complete your purchase.

We may offer payment methods such as prepaid online payments and Cash on Delivery, depending on availability.

Payments are processed through the payment methods available at checkout. We do not intentionally collect or store complete payment card details on our own systems.

If a payment fails, is reversed, or is identified as fraudulent, we may contact you to resolve the issue or take appropriate action under applicable law.

4. Product Descriptions and Availability

We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and other information.

Actual product colours, packaging, appearance, or minor details may vary due to lighting, screen settings, manufacturing changes, or supplier updates.

Product images are intended to represent the products offered. Customers should review the product description, specifications, quantity, size, and other relevant information before ordering.

Product availability is subject to stock levels and supplier availability. We may update or discontinue product listings when necessary.

For cosmetics and personal-care products, customers should review the ingredient information, usage instructions, warnings, and other applicable product details before use.

Nothing in this section excludes any consumer rights or remedies available under applicable law.

5. Order Acceptance and Cancellation

Placing an order constitutes a purchase request. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify order details, delivery information, or payment status where reasonably necessary.

An order may be cancelled or declined where permitted by law, including in cases of confirmed stock unavailability, suspected fraud, payment failure, or an obvious pricing or listing error.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law.

Customers may request cancellation before dispatch by contacting us through the contact details provided on our website. Cancellation after dispatch will be handled according to the applicable return and refund policy and legal requirements.

We will not use this section to avoid any cancellation, refund, or other obligation imposed by applicable consumer protection law.

6. Shipping and Delivery

We deliver to serviceable locations within India, subject to courier availability and the delivery options shown at checkout.

Estimated delivery timelines will be communicated where available. Delivery times are estimates and may be affected by courier delays, weather, public holidays, supplier availability, or other circumstances beyond our reasonable control.

Orders may be fulfilled from different locations or by third-party suppliers, depending on product availability and our fulfilment arrangements.

Customers must provide a complete and accurate delivery address and contact number. Additional delivery attempts, address corrections, or re-shipping may be subject to applicable courier terms and disclosed charges.

If an order is delayed, lost, damaged, or incorrectly delivered, please contact us so we can investigate and provide an appropriate resolution under our policies and applicable law.

We will not exclude responsibility where the law requires us to provide a remedy.

7. Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures will be explained in our separate Return and Refund Policy, which should be read together with these Terms of Service.

Eligibility may depend on the product category, condition of the item, reason for return, and applicable legal requirements.

Where permitted by law and the applicable policy, customers may be asked to provide order details, photographs, or other reasonable information to help us assess a return or refund request.

For hygiene and safety reasons, certain cosmetics or personal-care products may have restricted returns once opened or used, where such restrictions are lawful and clearly communicated. These restrictions will not override remedies required for defective, damaged, counterfeit, misdescribed, or incorrectly supplied products.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details so that we can investigate and arrange an appropriate remedy.

Approved refunds will be processed through the original payment method where practicable, or through another lawful method agreed with the customer. Processing times may depend on the payment provider or bank.

Nothing in this section limits any mandatory rights available to consumers under Indian law.

8. Prohibited Uses

You must not use our website:

- For any unlawful, fraudulent, or misleading activity.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or those of third parties.
- To upload or transmit malicious code, viruses, or harmful material.
- To attempt unauthorised access to our website, systems, or customer information.
- To interfere with website security, functionality, or other users' access.
- To submit false orders, fraudulent payment claims, or deliberately misleading information.

We may take reasonable action against prohibited activities, subject to applicable law.

9. Third-Party Services and Dropshipping

Our website operates on Shopify, and certain services may be provided by third parties, including payment processors, courier companies, and suppliers.

Some products may be shipped directly by third-party suppliers. This may affect dispatch locations and estimated delivery times.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for matters outside our lawful control; however, using third-party suppliers does not remove any consumer obligations or responsibilities that applicable law places on Sandip Mart as the seller.

We will handle customer orders, complaints, returns, and refunds in accordance with our published policies and applicable law.

10. Intellectual Property

Unless otherwise stated, the content created for our store, including our branding, website text, logos, and original graphics, is owned by or licensed to Sandip Mart.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior permission, except where permitted by law.

Third-party product names, trademarks, and images remain the property of their respective owners.

11. Limitation of Liability

We make reasonable efforts to keep our website accessible and product information accurate. However, we cannot guarantee uninterrupted website access or that every listing will be free from unintentional errors.

To the extent permitted by applicable law, Sandip Mart will not be liable for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights, statutory remedies, or liability arising from fraud or wilful misconduct where exclusion is prohibited by law.

12. Privacy and Personal Information

Your personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection and privacy laws.

Information such as your name, contact details, delivery address, and order information may be used to process orders, arrange delivery, provide customer support, prevent fraud, and fulfil legal obligations.

Where third-party service providers process information on our behalf, their access and use should be governed by appropriate contractual and privacy safeguards.

Please read our Privacy Policy for further details about how personal information is collected, used, shared, and protected.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or applicable laws.

The updated version will be published on our website with a revised update date. Changes will apply as permitted by law and will not remove rights that have already accrued to customers.

We encourage customers to review this page periodically.

14. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

Disputes will be addressed in accordance with applicable Indian law and the procedures available to consumers. Nothing in these terms prevents a consumer from approaching a competent consumer commission, regulatory authority, or other forum where legally entitled to do so.

Any jurisdiction clause will operate subject to applicable law and the rights of consumers to seek remedies before legally competent forums.

15. Contact Information

For questions about these Terms of Service, orders, delivery, returns, or refunds, customers may contact Sandip Mart using the contact information published on our website.

Please include your order number, where applicable, so that we can assist you efficiently.

Thank you for shopping with Sandip Mart.

Sandip Mart — Your trusted online shopping destination.